ZEPHRAFLUX Returns Policy

At ZEPHRAFLUX, we are committed to ensuring your satisfaction with your purchase. If for any reason you are not completely satisfied with your purchase, you can return the products to us in accordance with our returns policy.

Return Period

Items can be returned within 30 days from the date of delivery. After 30 days, we cannot offer you a refund or exchange.

Eligibility for Returns

• The item must be in its original condition, unused, and in the original packaging.
• Proof of purchase, such as a receipt or order confirmation, is required.

Non-returnable Items

Certain items are exempt from being returned, including but not limited to:

• Gift cards
• Personal care items
• Sale or clearance items

Return Process

1. Contact our customer support team at [email protected] to initiate the return process.
2. Provide your order number and details of the item(s) you wish to return.
3. Our team will guide you through the next steps, including providing a return shipping label if applicable.

Refunds

Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

Shipping Costs